My hair is in great condition, I used olaplaex and Joico Vero K-pack Color Intensity semi-perm Dye. The plan is to remove the fashion colour, colour correct with some copper/chestnut tones and return to a 'normal' balayage. The green has significantly faded into an almost blue/turquoise. Think Kylie Jenner teal/green hair phase. So I have dark roots fading into peacock green hair. She pre-lightened my hair to a balayage and applied fashion colour to my lightened ends. My hair was dark chocolate in colour and virgin hair. My sisters friend is a hair dresser and did my hair color at home. Return Department (Order # space for order number)Ĭontact our customer care team by emailing if you have any further concerns.Hello, hair goddesses (& gods) of reddit! I need some advice. Please ship your items to the address below, including your order number. We do monitor the number of returns made by customers and continued returns will be flagged and may, at our discretion, lead to the closure of your Brighton Beauty Supply account or future orders being refused. We offer a flexible returns policy to make your online shopping experience even easier. will be considered as Final Sale and Will Not be eligible for return. JOICO COLOR INTENSITY COLORS SKINOur shipping fees vary depending on destination.ĭue to Health and Hygiene Concerns, sales of Nail Polish, Clipper Blades, Hair Brushes, Nail Files, Skin Care Cosmetics, Make Up Brushes and ext. JOICO COLOR INTENSITY COLORS ZIPCustomers can check the original shipping fee by putting desired items in the shopping basket and inserting their zip code. JOICO COLOR INTENSITY COLORS FREEPLEASE NOTE: If the total of the order becomes less than promotional free shipping amount after returning an item(s), the original shipping fee will be deducted from the refund. Otherwise, we will contact the customer via email for further instruction. If all items meet our return policy, a refund will be issued back to the original payment method. Upon receiving the package(s), our return department representatives will inspect all items returned for their eligibility. Customers are responsible for shipping the products with a reputable carrier and saving the tracking information as a proof of shipment. Returning Orders with Promotional Free ShippingĬustomers returning any items back to our facility for a refund will be responsible for shipping fees, unless there was a mistake on our part. We encourage our customers to check the updated information on Brighton Beauty Supply homepage before placing any orders. Brighton Beauty Supply reserves the right to change promotional amounts anytime, without any notice. All returns are subject to validation and approval at Brighton Beauty Supply’s discretion.īrighton Beauty Supply offers promotional free shipping for orders exceeding a certain amount. Brighton Beauty Supply monitors return activity for abuse and reserves the right to limit returns in all instances. Returns that do not meet our policy will be refused or sent back to you at your cost. We ask you to use the original packaging or any other carton box to ship your items back to us. Shipping them in a plastic bag will damage the item(s) in transit and will not be accepted for a refund. Items must be returned to us new, unused with all original boxes and seals attached. If Return is made for any other reason (change of mind, dislike the color, ext.), the customer will be responsible for shipping the items back to our facility. We will provide a pre-paid return label if a mistake was made on our end. In rare cases items can be damaged in transit or your package can arrive open with missing items, please contact our customer support team as soon as possible.Īll Claims Must Be Made Within 14 Days from receipt of the package. We encourage you to check your items upon receipt of the package to make sure you received exactly what you ordered. Brighton Beauty Supply does not offer exchanges at this time. If you are not completely satisfied with a Brighton Beauty Supply purchase we would gladly accept returns of eligible (new, unused, and unmarked) products within 30 days of delivery.
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